FAQs – Novalis

Lab-Grown Diamond & Bespoke Fine Jewelry

We believe in complete transparency – from the seed crystal that grows your diamond to the hands that set it. Below, you’ll find answers to the questions we hear most often from our clients across the U.S. and Europe. If yours isn’t here, we invite you to reach out directly.

1. What exactly is a lab-grown diamond or gemstone?

Lab-grown diamonds and colored gemstones (sapphires, rubies, emeralds) are created by replicating the natural conditions under which these crystals form within the earth. The result is a stone that is physically, chemically, and optically identical to its mined counterpart – the same hardness, the same brilliance, the same fire. The only difference is origin: ours are cultivated with advanced technology rather than extracted through mining.

2. Why do you source your stones from China?

China is the global epicenter of lab-grown diamond and colored gemstone innovation, housing the world’s most advanced growing facilities and multi-generational cutting ateliers. By working directly within this integrated supply chain, we eliminate unnecessary intermediaries, hand-select the finest stones, and offer full transparency on origin and quality at a fairer price.

3. How does your custom design process work?

Our bespoke service begins with a conversation – your vision, a milestone, or even a fleeting idea. We translate that into initial sketches, then detailed 3D renderings for your review and refinement. Only after you approve every detail do our goldsmiths begin crafting your piece in your chosen metal and stones. The journey is collaborative, unhurried, and entirely personal. Learn more on our [Bespoke] page.

4. Can I see my design before it is made?

Absolutely. We provide high-resolution 3D renderings that show your piece from every angle, with accurate metal colors and stone proportions. This ensures you know exactly what you will receive before casting begins.

5. What metals do you use, and are they recycled?

We set exclusively in 14K and 18K gold (yellow, white, and rose) and platinum. Whenever possible, our precious metals are recycled and sourced from responsible refiners. This choice reduces demand for new mining and aligns with our commitment to conscious luxury.

6. Are your stones certified?

Yes. Every lab-grown diamond over 0.50 carats is accompanied by a full grading report from an internationally respected laboratory such as IGI (International Gemological Institute) or GIA (Gemological Institute of America). Lab-grown colored gemstones are also provided with reports verifying species, variety, and origin of growth.

7. What is your warranty and aftercare policy?

We provide a workmanship warranty against manufacturing defects. Beyond that, we offer lifetime aftercare services including professional cleaning, prong tightening, rhodium plating for white gold, ring resizing, and restoration. Our bespoke clients’ design files are archived digitally for future needs.

8. How is Novalis sustainable?

Sustainability is embedded in our model: we use 100% lab-grown stones that require no mining; recycled precious metals whenever available; and a made-to-order production system that creates no overstock or waste. Our packaging is plastic-free, made from recycled and FSC-certified materials, and every shipment is carbon-neutral through verified offset programs.

9.  How long does a made-to-order piece take?

Lead times vary based on complexity, but most bespoke and made-to-order pieces are completed within 3–5 weeks. We will always provide an estimated timeline during your consultation and keep you updated throughout the process.

10. Do you ship internationally?

Yes. We serve clients across the United States and Europe with fully insured, trackable shipping. All duties and taxes are calculated transparently at checkout where applicable.